Sony — not giving service

Address:

East Champaran, Bihar

Hello sir, I have purchased on Sony led with model number –ADL26EX550IN5 and serial number 3296843. I have purchased this on 28 December 2012. Few months back my picture tube got damage and I have complained to service center numerous times to repair it and I have already submitted my led to service center as well. My complain number are 01600057 dated 15 October 2013, and another complain number is[protected] dated 21 November 2013. I have been given promise from last 3 months that my picture tube will be easily changed and now from one month they are saying that this picture tube is not available so they cannot repair and I need to purchase a new Sony led and they can only give the discount. My concern is that I have purchased this even not one year back and as per service license you need to give support for minimum of 3 years. Why I will go for new purchase when my led can be fixed by spending small amount for picture tube. I request you that kindly look into this on priority .