Sony — Not replacing

Address:

Saharanpur, Uttar Pradesh

Respected sir I have an external hard drive which is 1 year old it wasn't working properly it was hanging too much it wasn't able to open after few days it wasn't get detected I took it to sony care they give me hard disk as it is they don't change thatafter that I called to customer care he also didn't help me my kindly request is please help me on this I will wait for your reply sir please help me