Sony — Phone complaint

Sony — Phone complaint

C Chiragjamwal11 from Manali, Himachal Pradesh

Bought a phone Sony c3 dual. Seriously this phone sucks.. It irritates me alot.. 20 times hangs in a day. Processing is damn slow. Wht shud I do. and the back camera is a vga camera no picture clarity.why we buy a phoney just for making calls and for capturing some gud moments but this phone have nothing.dont make fool of customers. Was this information helpful? No (0) Yes (0)
Sony India customer support has been notified about the posted complaint.
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Comments

Aunp Patel

from New Delhi, Delhi

PATHETIC SERVICE. Most pathetic service i ever received. There is no option to provide a rating below 1 STAR and had no alternative. The service is pathetic and I am not sure how many people suffer out of such disgraceful service after sales.

I have a SONY LED TV EX52 and i had made a complaint and was committed that the service personal will come and resolve the issue within 48 hours. Even after calling on a daily basis they kept on assuring that we have escalated the matter and will come the first thing tomorrow morning. The second day too the statement did not change.

The third day too the statement repeated and no one turned up.

It was learnt that the Customer complaint ID was created on the 1st day. The complaint was registered on the second day. The complaint allocated on the third day. And now service center is saying that the person will visit on the next day after complaint is allocated i.e. on the fourth day.

When they say 48 hours i dont understand their calculation in time. May be SONY is better knowledgeable in such calculations!!!

Shall SONY accept the payment with 4 commitments I make to them...NOOOOOOOOOOO
Is the product for entertainment...NOOOOOOOOOOOO
Is SONY misleading...Yeeeeeesssssssssssssss
Is SONY taking us for a ride...Yeeeeeesssssssssssssss
Is SONY fooling the customers...Yeeeeeesssssssssssssss