| Address: | 400606 | | Website: | www.sony.co.in |
This is in regards to Sony Handset which i gave it for repairing to C com telecommunications Thane Mumbai. The mobile handset was submitted on 6th Feb'16 for Microphone & camera issue. I deposited the repair charges in the Account provided well in time. on 19th Feb'16 i got a call from service center, the phone is ready & i can collect the same, after some time again they called me and said the mobile has not passed the quality test, so they are sending it again for repair. From 22nd Feb'16 iam following up with the service center & call center, but iam not getting any proper feedback. Mr. Sagar Bhilare (Area Manager) promised me to deliver the handset by Friday, But he didn't kept his promise. Again he promised to deliver that i will get my handset on Saturday & service center will call me. But again the same response no call from service center neither from Sagar. This is the Pathetic service which i have seen in my life. On Saturday evening when i called Sony customer care, they told me to get the handset my Monday(29th Feb). Few minutes back i got a call from C com telecommunication, and now they are saying that parts has been received by us & handset will be repaired and delivered to you after 3 days.
WHAT THE HELL IS GOING ON !!!. Is this type of service you Sony provides?????
The C Com telecommunication staff is very irresponsible, they never attend the call nor provided the correct information. This is the last time iam using any Sony product, will make sure that no one in my circle use the Sony product. Was this information helpful? | 
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