Sony — Unhappy customer - Sony Xperia C

Address:

Hyderabad, Andhra Pradesh

Hi This is Naveen Kumar. I am a Sony customer since last 5 years From Walkman series to Xperia 4 different models I used, The problem is with the latest Xperia C2305, I bought it in 22nd Oct 2013. 4 Problems with in 6 months. Please read below for the details of the issues. 1st problem: The first problem was in the first week after purchasing it, Issue: Screen gets enlarges when double Tap anywhere on screen, I took it to the Store where I bought it (Sangeetha mobile store- Opp to ATC Ameerpet) they did some Indian type of mechanism and it worked fine, I was Happy. 2nd Issue: I was out of town (Tirupathi) Screen went blank (phone was in the pocket) cant sense anything when tapped, I was out of phone for 1 day when not in the home city (Horible feeling) I kept it for charging for 8Hrs, fortunately screen turned On by its own. 3rd Issue: same with the screen. I was going to office listening songs in the Car thru AUX cable, I unplugged the phone, to my surprise I screen OFF again I was afraid, took it to the service centre next day in ameerpet X roads Elephant house. Pathetic experience with the Manager Ms.Kavitha (S S Electronics) she was very rude and very least bothered about the phone and about my concern, she was not at all ready to at least to listen to my issues, she bluntly said submit mobile and we'll update once it is repaired, I asked to give some letter or something to replace it with some other mode (Sony) only, she was not ready, she wanted me to talk to Customer care I did so, on[protected]. Complaint No. 52706. No proper response. 4th Issue: same with the SCREEN. Last week Phone was in my pocket again went blank, I again took it to same service centre (S S Electronics) they changed the screen. I am not at all happy with THIS mobile. I here request you to look into the issue, as I don't trust this mobile as this seems to be the defect product, I might get same problem again in few days, I'm ready to exchange it with other Model of Sony like Z or other I'll bare the difference amount or I demand a replacement. If I don't get a satisfactory solution for my concerns, I'm also ready to file complain in Consumer forum. Hope there must be someone to help me. If not, this WILL be our LAST Sony product in our family, and I will spread this word to all and you know what will be the impact. Details about the phone. IMEI: [protected] Invoice No. : SI/AME/2948 awaiting your reply, thanks in advance. Naveen kumar