Sony VAIO — Bluffing in response to major service request

Address:

Chennai, Tamil Nadu

Good Evening, I am Varun, a loyal customer of sony with 6 sony products. I bought a vaio in the year 2010, recently found an issue with the graphic card. The system screen was not displaying. I happened to approach a service center, where they expected a graphic card issue and said graphic card needs to be replaced. for data backing capabilities he has guided me to another service center, where they said if graphic card is having issue, entire mother board needs to be replaced (worth 12000/-), which was quite not believable (being educated). finally my problem is resolved by minor adjustment in the graphic card and nothing ever needed any replacement (costing me 800/-). In the first service center, they asked for replacement of graphic card, without even looking into the scale of the issue. In second case it is a definite bluff, as we even tried to convince him that graphic card would be a modular product and entire mother board replacement should not be a requirement. But he stood his ground which is showing his clear intent to loot people. Address Of First Service Center: Adayar CHENNAI Address Of Second Service Center: AR. A. S. APPLIANCES C P RAMASAMY ROAD CHENNAI Form, Varun [protected] varunraj.[protected]@gmail.com