[Resolved]  Sony vio — Worst service ever

Laptop service worst ever I had purchased my laptop from Reliance digital Prabhadevi store and after service provided by them is worst ever. I had purchased on 10th February, 14 my laptop Sony Vio 15inch white colour I had given my laptop for service to get the slow machine and battery checked. The service was not done by them and was infact given back with lots of scratches on the keyboard and the cover of the laptop. At the time of service the screw was also misplaced and not placed in place for which I had given my laptop for 2-3 times to just put the screw. My laptop was in the store for 1month just for fitting the screw Had even given my laptop for slow machine and battery and the service was not provided by them I got the laptop with the screw placed on it but there are innumerable scratches on the laptop cover and keyboard. Had clicked a photo also before sending for service - before sending for service already 3 big scratches was there and innumerable small scratches was there but the last delivery found another one big scratch on the laptop and two small ones. When I had complained to them it was very convenient and easy for them to tell me that nothing is possible now and they said they will try to get some solution to it for which I have waited for a very long time. Now the only solution I have is I want my refund back. Please help me to solve this problem as this thing is going on since almost 6months now. A lot more needs to be said Please contact me ASAP