Sony Xperia — False advertisement and commitment

Address:

New Delhi, Delhi

Hi,

I had purchased Xperia Z3 on Nov 26' 2014 for the promise that it is water
resistant with a standby of 30 mins in 1.5 mtr deep water.

However, My phone with all ports closed was hardly for 5 mins in 3 feet deep
pool and it has become a dead unit.
When taken to service care center, I was informed it won’t be covered under
warranty. This is already committed in Advertisement & Guarantee.

If water has creep-ed in then there has to be a manufacturing defect
in the set, which I am not responsible for it.

After constant follow-ups, I have been informed that it happened because might
have been a loose port and there hence I shall need to pay Rs. 35000
for the recovery of my phone. This is surely a
manufacturing defect as is part of commitment from SONY. If ports are
loose within 3 months o[censored]sage, it clearly adds to the credentials of product
quality!

I have requested multiple times for interaction with higher management
regarding this issue. And every time I have been promised a follow-up call which
is till date awaited.

I bought this phone for its USP of it being water resistance, and with
this Experience can say a big company like SONY MAKES FAULSE COMMITMENTS.


Clearly mine is faulty product and
responsibility to replace or restore is to be owned by the company without
charges.

Expecting a quick solution here.

DETAILS FOR THE COMPLAINT

PS: Ticket Number: [protected]


Regards

Isha Jain