[Resolved]  Sony Xperia — Faulty phone given and then pathetic after sales service

Address:Bangalore, Karnataka

I bought a sony xperia c on 28 dec from delhi. I was facing issues since day one.I visited there service center they told me that its a software issue.They kept my device for one day and did a software update on that phone. I took the device but still i was facing the same issue.Then i again visited the center and ask for a replacement, they told they will keep my phone under observation then only they can give it for a replacement.After theree days they told me to bring the box along with all the accesories.It took 7 days to replace the phone but no even with the new device also i am facing the same issues.Now they are telling that i have to vist the service center agin and they will check whats the issue.The want me to come to their center within my office hours 9.30 to 6.60.I am feeling cheated and totally unsatisfied with their service.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Jan 21, 2014
Updated by Kunal Tomar
Sir I request you, penalize the Sony Company and help me for getting compensation for harassing me mentally & wasting my valuable time. Compensation may be in the form of replacement of mobile model or cash
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information