Sony Xperia — Issue with xperia t2 ultra dual

Address:	Hyderabad, Andhra Pradesh
Website:	sony

Hello Sir/Madam,

I own a Sony Xperia T2 Ultra Dual. A week ago, I did not charge my phone and it was dead. Later when I plug in charger, my phone is not charging more than 1%. I tried with 3 different chargers and also tried to connect to my laptop using USB. Still no improvement. I visited Sony service center and consulted them. They examine my phone for some time and informed me that they is an issue with my phone mother board. If that is true, how is my phone detecting the charger. It is also turning on after 1% charging. But later turn off when 1% battery is exhausted. I contacted customer service and spoke to an executive name Himani and discussed about the problem. She is telling, it will be issue with motherboard only. Motherboard is have issue still my phone is able to execute all the programs. It detects charger, it turn on. it activates WiFi. When I questioned her the same, she replayed. Yes, it is possible. Without motherboard functioning the phone can do all this operations. (Even without heart beating person is still alive and able to do all the work )

I demanded an explanations for this. The agent said she will arrange me a call back with in 24-48 hours. It did not happen. Today I made a call again and spoke to supervisor-Rashmi. To my surprise even I got the same answer from her. If the motherboard is non-functional, how can phone turn on and do all other operations. If such a big company Sony has this kind of support. Its better to buy china products. At least they give good customer support and quality service.