Sony India — Unethical practices and undue delay in attending to the fault in dvd system

Address:

Chennai, Tamil Nadu, 600010

I have given the dvd player (dav-dz510/ce12) of the home theatre system to the authorised service centre at aa9, 2nd avenue, anna nagar, chennai -40., on 26.08.2016 for attending to the issue of "continuous closing and opening without playing any cd." the service personal mr. vijayakumar said that this being a mechanical issue the whole driving unit need to be replaced which would cost rs. 4500/-. i asked him whether that mechanical problem could be solved with some alignment or precise adjustments for which he said that that was not possible and the whole unit had to be replaced. he also told me that it would take a weeks' time to attend to the issue for which i agreed and left the unit with them. but inspite of my repeated reminders and enquiry the set has not found the light of the day till now (07.10.2016).