[Resolved]  Sony Xperia — Service and the delay of the serviced product and not providing the good quality replaced mobile

Address:

Bangalore, Karnataka

Worst Product Sony Mobile... Not to purchase... Worst Service...


I had purchased Sony Xperia ZL, when it upgraded to Jelly Bean 4.2.2 in the Camera Option In the Manual Setting if you select 13 mega pixel there will be small hole in if you take the photo, so i had given for service on 5th, and then they returned back on 8th but, after taken back from the service center but noting has been repaired, and again on 9th i had returned back they told they will send for the main service center it will take 7 to 10 day's of time. So i had waited till 21st if i call to the service center they used to say still your states is pending, then i sent the mail to the sony and civil complain mail, then on the same day evening for the sony service center i go the call saying your mobile will be replaced, from the service center person he told that Xperia ZL no stock is available, so they told they replace with the Xperia Z, i told it is ok, for that replacement it will take 1 week time, so i waited till 25th morning, from the service center your mobile is been replace you can come and collect then, I went at `12PM at 12:30PM i received the replaced mobile, it was looking like some old second end mobile then i checked the settings in the camera there was the same issue which i had in the Xperia ZL, then and there i waited till 1:30PM and returned back, And they told you need to wait for another one more week, then i told its not possible i need it on Monday i told, they told let me try my best they told form the service center.

Then on the same day night i sent angain to the sony and civil complain mail, till i am not satisfied on saturday 26th i called to the customer care i spoke to the persons Mr. Ashoke and MR. Utshav for 32min they told till the states is not received to us, you need to wait for another 1 more week, then i told i cant wait for 1 week and all i need my headset on monday he told its not possible, then i told them at least i need a confirmation from your side, he accepted for that.

On monday 28th apr 2014 at after noon 3PM again i called to them i spoke with them for 45 min they are trying to convenience me only not to solve the issue...

So please friends don't purchase the Sony product its my experience... please don't go for sony product...

New Mobiel Purchased Details:
Dealer : Sangeetha
Date:1-Dec-2013
Place: Bangalore/Rajainagar
Invoice No: SI/RJNG/8265

First Job sheet details:
Date: 05-apr-2014
Job No: W[protected]
Tichet ID: [protected]
Color: Black
Model No:C6502
IMEI No: [protected]
SL Number:[protected]
Purchase Date:01-Dec-2013
Customer Complaint:
There is a dot in photo while taking the photo

Second Job sheet details:
Date: 09-apr-2014
Job No: W[protected]
Tichet ID: [protected]
Color: Black
Model No:C6502
IMEI No: [protected]
SL Number:[protected]
Purchase Date:01-Dec-2013
Customer Complaint: Others, if open camera in manual setting dot is showeing

Replaced Mobile Details:
Rental Invoice No: NC1/FY14-01/0000549
Date: 25-apr-2014
Job No: W[protected]
Tichet ID: [protected]
Color: Black
Model No:C6502
IMEI No: [protected]
SL Number:[protected]
Purchase Date:01-Dec-2013
SWAP MODEL: C6602
SWAP SERIAL No:[protected]
PART NAME&No:[protected]
Technician Name: Mr. Manjunath

Third Job Sheet Details:
Date: 25-apr-2014
Ticket ID:[protected]
Model No:C6602
Color: Black
Job No: W[protected]
IMEI No:[protected]
SL No:[protected]
Customer Complaint: Others, camera problem, dot in camera while select manual mode.