Sony — Z ultra replacement

Address:

Kollam, Kerala

I had purchased z ultra from sony exclusive showroom kollam on 31/07/2014..for rs 35000rs..aftr 4months the phone got hanging while using Internet...I went to the service center they make software update, and tel that problem is solved, , the same hapened two more times, , I do adjust with that problem..but from June 2015 the real trouble with touch came out, , its difficult to use the phone now..I went to the service outlet at kadapakada Kollam on 24/06/15, , they said that its bcz of calibration problem..the next day they called me and the problem is resolved, , , I checked the phone, but the same problem with auto touch working is still there, , they took my phone back and replied that they will replace my phone, , am happy with the reply, , but here comes the shockest reply from there..Xperia z s the handset that will be provided for me for the replacement, , I can't understand t logic behind this, , i told them that I purchased the handset for 35k, at the same time Xperia z cost is 28k, , and this z is an outdated model with low performance of ram and camera clarity, , my point is that I don't need a degraded model for my z ultra..it's better to give me a z ultra replaced or a better one than Xperia z..all other companies are giving an upgraded model for replaced handsets now a days, , can't understand why sony mobiles is doing this for Sony mobile lovers...my job sheet no: W[protected]...mail id: [protected]@gmail.com..[protected]..plz do the procedings..