SOTC — Booking for usa trip

Why sotc not able to confirm receipt of fund. We have been completely cheated by SOTC
1. firstly Mrs.Kajal pushed for 2lacs payment saying visa will be done for europe
2. later been informed that operation team not replying as we lost time we said shift on japan tour.
3. same reason operation team not replying, finally as we are waiting for this holiday for long time we compromise to go for usa
4. They decline to provide further information till full payment
5. now we have done full payment last week on confirmation on payment
6. earlier been informed if gst certificate not required company payment can be done. now account is asking for sponsorship letter which unnecessary costing me tax . i could have paid from my personal account
now they are denying they have not said that. still no confirmation of full payment .
7. till date no confirmation on payment -100pctpayment done
8. we try to contact thru ur another office in lower parel who connected to sotc usa tour manager which was cheap experience that he said first note u need to pay tip in case to tour manager??????????????
instead of solving query raise. such a cheap company
we have been cheated by sotc ... customer paying for their personal holidays to relax in return SOTC giving torture tour.

I need concerned responsible person reply immediately ?????????????????

Else we need to go for legal action as we have been cheated for 17lacs of INR payment

Thanks