SOTC — Merciless company

Address:	403801
Website:	Shoddy tratment

Dear mr suri,

I took a tour of russia and scandinavia with your company starting on 7may 2007. Following is the horror i had to go through,

Incident:-

We arrived moscow on 07 may 2017 and were accommodated in novotel centre. Moscow.

1. On 08 may 17 at about 0715hrs, i stepped out of my room to see the weather to take appropriate woolens with me. My intentions was to go to lobby, go out and see weather. As i was walking in the alleyway, i saw a door open giving a view of balcony. I was staying on 8th floor. As any one will do, i stepped out to balcony to avoid going to lobby and a then outside. As i stepped outside into balcony i found the steel door closed i realised it was a emergency exit. I was not worried as i thought i can get out from emergency exit on the ground floor and the horror started. The staircase leading to ground floor were dark, musty smell, no light no communication. However since i had no choice a started descending cautiously. As i reached ground floor a bigger horror awaited me. The metal mesh door covered with steel was locked and secured with a wire chain. Still i was not worried as i seen a opening to outside on 2nd floor.in the mean time i started climbing to other floors hoping that some door may be opened. I banged on each and every door to draw attention.
Since i was not getting any help i came to 2nd floor thinking that i can draw attention of some passerby walking on the road. It was early cold morning and there was hardly any one passing by. One or two people who passed by ignored my cal for helpl.

On 2nd floor balcony all the glass doors leading to inside of hotel. I tried breaking them but could not do same as it was toughened glass. I tried and disturb security cameras on 2nd floor to draw security attention of security, but it seems no one was monitoring security cameras.

Two hours have passed since my ordeal started. I started getting dehydrated and cramps have started in my joints. My bp has shot up and i started getting dis-oriented.

At about 0900hrs i saw a chinese women passing by and she responded to my sign call. She went towards hotel to inform them. Though i had little hope.

As my condition was getting worse i had little choice-

1. Wait and collapse in dark and smelly staircase and wait someone to find some time. My death was imminent.
2. Find other way to escape. The other way was to jump from 2nd floor on gravel below.in my best of judgment i decided to jump. I was seeing death so close that i thought that i may end up with few broken bones. Or worst death which sotc and the hotel will conveniently put as suicide.

So i jumped. After that i do not what happened. But when i came to senses i had passed out stool and urine in my clothes
In other words i had passed out due to impact of my head on hard gravel. My hand was bleeding, my hand and body was bruised, back had a shooting pain and neck was stiff. I could not walk as my right ankle had twisted.

After i came to bit of senses i started crawling toward hotel as i could not walk. Then i met this kind chinese lady who told me that though she had told hotel reception they took no action. I am grateful to this women as she missed her tour to help me.

After i reached hotel in bleeding state i met tour guide mr anurag. He told reception to call hotel doctor and manager. A young doctor ms anastisiya appeared with a very basic first aid kit. Manager of the hotel mr plten also appeared. He did not seem surprised because ha said that some time back a young girl with short dress was also trapped. It was not encouraging.in a serious case like this a body check is a must to see more injuries but after putting band aid she just went away.

The doctor attended to my finger wound which was bleeding profusely by applying some antiseptic wash and a band aid. Further she applied some gel to my right leg ankle. Since i was in great agony i asked for some pain killers which were not given to me. At this stage tour manger asked me if i can continue with the tour. Since i had lost all the hopes with sotc and hotel i said i will go with tour. I knew when things go really bad some fellow indian tourist will help me.

At a latter date when i said no help was provided by sotc the tour manager responded saying that it was my call. Sadly you don't ask a man who is in
1. Shock and badly injured.
2. Disoriented and doesn't know the extent of injury.

Two days later when i told tour manager that i need pain killers as the swelling, bruises has started showing up. My hand, neck and back started turning black due to coagulated bloodand i could walk with much effort and pain.
He went and bought brufen and muscle gel for which i paid euro 25+3=28 euro

Three days before tour was ending i asked tour manager that i want to go back, reply was that it will be very expensive and no seats are available.in other words i was just brushed off.

I continued with the tour and vowed never to travel with sotc again. At least 78 tourist travelling with me knew my plight. Most sympathised.

Mr gandh other tour manager gave me a big lecture as to why they can not give me pain killer and first aid. Sotc does not carry any first aid kit. By profession i have been captain of a merchant ship and well versed in medical emergency. Since i had to depend on tour guide i could not do much and make things unpleasant for other tourist.

The horror story is still going on as i have damaged muscles in right ankle and due to non availability of medical help it has worsened. Presently i am undergoing physiotherapy for my back shoulder and ankle.

Mr suri, i can write a long incident report, but i hope you get the gist of my letter, not to mention how unprepared your organisation is to meet any eventuality. I got my second life but no thanks to sotc.

I await your reply before taking any other action.

Regards

Capt. H. G. Misra