SOTC Travel Limited — 25% of paid amount is deducted towards cancellation charges

Address:	400022
Website:	www.sotc.in

I have booked Mumbai to Port Blair and back 5Days 6 nights package on 4.4.18 from 17.4.2018 and conformed the same on7.4.2018 for hotel bookings. Unfortunately I received message on 8.4.2018 my mother is expired at mt village i Telangan. Immediately I infored to customer care on 8.4.2018 not book hotels and requested for cancellation. I sent my mothers death certificate also. The Manager SOTC informed me they are trying for full refund because of genuine reason. After 3 months on 18.7.2018 they have deposited Rs.31, 361/- out of Rs. 42000/-. It is nearly 25% of paid amount deducted. They do not responded for hotel booking paid amount bills evidence. Being an international travel company how cheating is being done. I requet to refund me full amount By reducing 5% of paid amount towards processing fee. Kindly help me in this regard. from
A. Sreeramulu
Deputy Director General-retd.,
DGFASLI, MOLE, GOI,
Sion Mumbai-400022
Mobile: [protected]