South Bengal State Transport Corporation [SBSTC] — Bus Cancelled/ Breakdown, No communication about it.

I had booked ticket Ticket No-L[protected], for 15-Jan-23, 2:15pm from Karunamayee to Asansol. But on calling at the last hour for the status of my booking and I found that the bus is cancelled and I had no prior information about the same. This is really a very disappointing action of negligence from a such a responsible service provider. I have not received refund yet. After that i raised a docket also, but there is no response from it. Please look into the matter.