[Resolved]  South Central Railway — Theft

Address:

Chennai, Tamil Nadu

To, 14 August 2014 Manager Complaints Team South Central Railway Indian Railways India From, Mr. Vinin M Felix Muringampurath House P. O Vadakkumpuram Koottukad, N. Pravoor Cochin - 683521 Kerala, India Dear Sir/Madam Sub: Complaint Case Consideration / Date of Journey - 30/07/2014 Ref: Theft Incident on or after Chennai Central Station/Alleppy - Dhanbad Train My name is Vinin M Felix and am writing to you with regards to the theft incident occurred in the Dhanbad Express Train on 31 July 2014 early morning at 2am. I am writing to you with deep most concern and disappointment on this occasion as I strongly state that the above incident happened due to South Central Railway's insufficient security measures and also irresponsible attitude on ticket allocation which crucially made a negative impact on passenger safety. I was totally broken and absolutely sad when I reached my destination station. I am extremely annoyed on the fact that I have lost my valuables such as Mobile phones, Memory cards, Wallet (500 INR), Wrist watch, Debit cards, Voters Id, Pan card and other items worth nearly 1, 00, 000 INR. I have registered case against the theft incident at Vishakapatnam RPF Section and hold a current valid FIR for reference. I am totally shattered due to the amount of loss happened to the lower middle class common man in me which makes it extremely difficult for me to recover or re-build those lost properties. I am writing to you in order to request for compensation towards my loss on the below grounds:- 1. Unauthorised waiting list passengers were allowed to the compartment. 2. Insufficient Security measures on the trains i.e. door locks and night watchman duties 3. Train halt at unauthorised place in the middle of the night for whatsoever reasons I am hoping that you make necessary enquiries and arrangements in order to meet my complaint positively so that I will be reimbursed for my loss. I hereby attach the following as circumstantial evidence so that the complaint procedure will be followed up as early as possible. Copies of Train Ticket and FIR are enclosed for your reference. I am happy to provide if you require any more details. Kindly look in to the matter shortly and let me have a response as and when you are dealt with my complaint in a satisfying manner. I have taken time and effort to write to you on the above matter and considering that we will be able to resolve this on the complaint handling level or a level above. I will be forced to go higher level to prove my request If I will be dragged on the complaint handling. Hence I once again kindly request to respond with an effective reply or outcome on the complaint so that the future passengers will be secured and their safety will be measured at the most importance level henceforth. I look forward hearing from you. Kind Regards Vinin M Felix Cochin, Kerala