[Resolved]  South Western Railway — Inhuman behavior and harassment of a ticket issuing person to a physically disabled person

Address:

Bangalore, Karnataka

This is regarding the Inhuman behavior and harassment of a ticket issuing person at the ticket issuing "Counter 1" which is reserved for Physically disabled and Senior citizens.I was about to travel in Shimoga intercity express(16201) from Bangalore to kadur which was scheduled to leave at 3.30 PM ON[protected].I went to Counter along with my Concession Railway certificate for disability at around 3.26 PM, 5 min prior to the scheduled departing time. But the person(don't remember the name) at the counter denied me of giving the ticket saying that it was time and the system got locked and the train departed. When i requested him he told me to go to "Counter 15" to take the ticket. As i am a frequent traveler i knew that he was misguiding me and pleaded him to issue the ticket as i was getting late. After many requests he got angry and threatened me that he will call the police and wont issue the ticket.After harassing me he wrote "Time Over" on my concession certificate and threw it at me and told to leave.Then i picked up my form and in anger and frustration i began arguing with him and blabbered few words at him and left the place. He then came running to me forcefully snatched my certificate and dragged me to the inside the counter. He was about to tear my certificate, then without any fault of mine i asked apologies for my words and left the place as i was getting late to catch my train. Is this the behavior that a ticket issuing person behaves with a physically disabled person?? This is not acceptable and this is the present situation with many of the disabled persons like me. This matter should be taken seriously and strict action must be taken against the ticket issuing person immediately.Hope persons like us will get some justice. I had registered a complaint on the Indian railways website the next day of the incident, but until now status is kept as "Pending" and no action is taken.Please escalate the complaint and go through this matter as soon as possible.