Southern Travels Pvt Ltd — Plundering by southern travels

Feb 10, 2017

Updated by dhanpand PLUNDERING BY SOUTHERN TRAVELS
Dear Sir/Madam,
I Have booked 3 seats in Southern travels bus for my Hyderabad local trip on 01.02.2017 by using SBI ATM Debit Card. My account was debited with Rs. 1145/- and have received the following confirmation message as below:
“ Thank Southern Travels for using their SB I Debit Card 459XX2596 for a purchase worth Rs 1145 on POS [protected] at hotelsoutherngrand_TPS txn#[protected].”
During the trip again the bus staff have demanded us to pay Rs.1050/- towards three tickets. As we have commenced our journey we have no option but to pay. Thus Southern Travels staff have forcefully collected twice the amount from us which is awkward and humiliating to us. We have been contacting their office staff for refund of Rs. 1145/- debited to my account but of no use. We were informed by their staff that the amount will be credited within 72 hours. 9 days elapsed since then. Despite their assurance the amount was not credited till now. Today when we’ve contacted Southern Travels again Southern Travels told us to send a mail detailing the events.
Is it necessary to mail separately to Southern Travels if the mistake on their part was conveyed to all of their doors several times? Is this the customer service Southern Travels are rendering over the years?. If such a situation happens to a layman who is unable write / email the events will Southern Travels elope with his hard-earned money? Is this their business etiquette ? to plunder the monies of people.
Their staff are suggesting us to contact the Customer care of SBI and extract the TPS ID from them and convey to Southern Travels by mail which we have tried but failed. Is that means my monies lost? If it is a failed transaction that money would have been credited by the SBI on the 2nd day itself. As it is a successful transaction done in normal manner the same thing doesn’t arise. That means Southern Travels are holding my money over these days and playing crook games and demanding me to do this and that. We have enough evidences that the money was credited to their account at the instance of booking but Southern Travels have collected equal money for the second time for the same Hyderabad local trip.

As my monies are with Southern Travels all these days I demand Southern Travels to credit the amount of Rs.1145/- immediately to my account with the delayed penalty. Any delay on their part will malign their already tarnished disreputation.

-- Dhanunjaya Panda
@ [protected]@yahoo.com
@[protected]@gmail.com