Spice Digital — AEPS transaction failed but amount debited from customer account and not added in Agent wallet

Dear Sir/Mam,
On 9th October 2020
I did a AEPS transaction of Rs.1010
The transaction is failed but amount debited from customer account and not added in Agent wallet.
Transaction ID[protected]
Date and time - 9th October 2020, 12:44pm
Amount Rs. 1010
Customer bank account- Purvanchal Gramin Bank
Customer account No. [protected]
My Agent ID- sdl373673
My mobile number 9198XXXX63
I request you please refund my as soon as possible.