Spice Digital — aeps transaction status unknown-more than 45 days still no refund of money

Address:712130
Website:b2b.spicesafar.com

This is to notify that during two aeps transfer the money got debited from my client's bank account but unfortunately the money failed to get credited in my account. I made two transactions on 21/11/2017 both of amount rs-4000.00, but it failed to reach my wallet. Later as per instructions provided by customer care executive and spice distributor in this region, i had made a small withdraw of rs 1000 and updated the bank pass book. But all in vain. So i hereby request you to please see to the problem asap so that i can continue working without any further hassle.

Details : —
My spice id - sdl64467
Registered mobile - [protected]
Total money = rs 4000 + rs 4000 = rs 8000.00 (Which failed to arrive/credit)

Moreover every
Time any problem arises no help is found from customer care and people working in their pay scale like pritam ([protected] — pritam. [protected]@spicedigital.in) have no time entertaining the issue. Only full of lies and deceits. The customer care they are managing is a third party customer care. So no possible help.
The whole case has been lingering for more than a month i. E. Around 40 days.
Please see to the problem as soon as possible.
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Spice Digital customer support has been notified about the posted complaint.
Dec 29, 2017
Updated by Bisakhto Manushh
customer care response have been added too.

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