Spice Digital — unauthorized deduction from wallet without any information

Sir,
Spice digital limited have deducted 1180 rupees from my spice wallet. When i riased a compalian thier representative told me that this deduction is made for IRCTC Agent Id renewal charge. In July 2017, When I registered for spice digital limited they told me that once you have to made payment of 9500 rupees for spice portal and IRCTC ID, thereafter you have not to made any payment for lifetime. No renewal or portal charge will be made ever. But they have started monthly portal charge and annual renewal of IRCTC ID. That is unfair.

Transaction ID[protected]
Transaction Date - 09/07/2018
Amount - 1180
Name - Mohd Shadab
Spice ID - sdl49866
Email Id- [protected]@gmail.com