[Resolved]  Spice Mobiles — Kindly resolve "Touch" related issue or replace the mobile phone at earliest.

Address:

Faridabad, Haryana

Dear Sir, Hi, I bought one spice mobile MI-518 from Home Shop-18 on 26 May' 15 but still not working (Touch Screen not working). On dated 12 August 2015, I have submitted my Spice mobile, Model Number Mi-518, IMEI No. [protected] (Dual sim android phone black), in your service center Axe telecom in Old Faridabad (NCR/Delhi) and the executive of your service center says that mobile will be repaired within 7 days (dtd. 19-8-15) otherwise maximum time 21 days (dtd.02-9-15). On 19-8-15 many call made by me to your service center but not attended and on 19-8-10 after made many calls they attended the phone and says that you will receive the same on 24-08-15, but when I received my mobile back from Service Center without solving the problem. I again submitted mobile on dated 24.08.2015. Again, I received my mobile from Service Center without solving the problem & again submitted mobile on dated 03.09.2015. later on, handset collected by company's executive from their authorised service center on dated 09.09.2015 without solving the problem. The mobile is not returned by company till today. I have checked online complain status several times and It is always showing "your handset is sent to advance repair centre, Expected Delivery date is[protected]". Many times I have reminded for mobile but no proper response is received from Spice Centre. In my last conversation on 11.09.2015 regarding mobile, company executive said that " We can't say anything". I am not satisfied from your service & going to put a complain / RTI for the same. Hence, I would like to request you kindly resolve Touch related issue or replace the mobile phone at earliest. Please expedite the same. With Warm Regards, Santosh M-[protected].