[Resolved] Spice Mobiles — No replacement for swollen battery.

dvynshu

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh

I purchased a spice pinnacle pro Mi-535 mobile on 31 Aug 2013.The battery has been swollen within 10 months.I've contacted almost every spice service center within Delhi and outside Delhi too, but sadly none of them are having the replacement battery in their stock.The executives say that battery won't be replaced because its been overcharged and it does not cover the warranty(The handset is still in the warranty) and I have to purchase the battery.They say that battery won't be available for next 4-5 months and asked me to wait or try for another service center and even none of the other centers are having the battery in stock.Kindly look into the matter as soon as possible. My Details: NAME:Divyanshu Singh CONTACT NUMBER:[protected]

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Aug 13, 2020

Complaint marked as Resolved

Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint.

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Comments

Spice Mobiles / Spice Mobility Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have forwarded your complaint to the concern department and they will revert to you shortly.

Thanks and Regards,
Spice Mobile.

dvynshu

from Delhi, Delhi

One week has already passed since my complaint and nothing has been done yet.You've said that spice mobile will revert to me shortly.When will I be hearing from you??
I never thought that I would face this much problem by purchasing mobile from spice.It looked like my investment of Rs 13500/- have gone in waste.
Please understand that I'm going through much suffering due to non availability of the phone and kindly resolve this at earliest as possible