[Resolved]  Spice Mobiles — Poor performance of Spice mobile & it's service centre

Address:

Durg, Chhattisgarh

P { margin-bottom: 0.21cm; } Sir, I had purchased a Spice Dual Core Android Phablet Mi-502n-White from home shop-18 vide Order no.[protected], dt. 26.11.2013, Invoice no. TARA739514, Invoice dt.[protected] with a cost of Rs.6999.00 from TARASH Overseas Pvt Ltd. Building no.47, 2nd floor, Brij.mohan marg, near Hindi park, Daryaganj, New Delhi-110002, Haryana, Faridabad-131028. On 10.08.14 my phone stopped charging. I took it to the M/s Mobile Shopee, Shop no.177, Dhilon complex, Bhilai, Chhatisgarh on 11.08.14 which is the authorised service centre of spice mobile at around 2.30 pm. My complaint was resistered vide SR no.33100127E80058 at 3.15 pm for which I got a SMS from LM-SMLLtd. At 6.07 pm on same day I got an SMS from LM-SMLLtd that my handset is repaired and ready for delivery. As the delivery time was upto 5.30 pm I couldn't collect the hand set on that day. I visited the service centre on 13.08.14 as the service centre is closed on 12.08.14 (tuesday). I was astonished that no repair has been done with the handset. When I asked, they told me that the charging port is damaged, so it has to be replaced with a cost of Rs.250.00 which I had to bear as this is not covered under warrenty. I agreed. When I visited the service centre on 14.08.14 the handset was delivered in repaired condition. The authoriesd service centre person told me that, 2 legs had been broken the charging port, please use it carefully. If the remaining legs will breake in future, the complete PCB has to be changed. Still I am facing the charging problem.At present the handset is charging eratically i.e. sometimes charging and sometimes not charging. I hope the charing port will fail completely in near future. Above all, I feel that I had taken a wrong decission by purchasing a Spice Phone. During my visit to the service center, I found no of cases coming to the service centre within couple of weeks or months and customers are getting harrased there. One or two hot arguments also I could notice. On 03.11.2014, suddenly my phone started behaving erratically. Now I think I have to throw this phone. Because I don't have time to visit your service centre so often, which is around 6 km away from my home. What I felt is; 1) Spice mobile is giving frequent problem, 2) the service centre is operating pooerly. In both cases Spice mobile will be the looser. I expect you to take this into your notice. Thanking You. Atashi Mishra 623/46, Awadhpuri, Risali, Bhilai, Durg, Chhatisgarh-490006 Mob.[protected]