Spidigo — Relocation of internet connection

Address:

Ahmedabad, Gujarat

I relocated in ahmedabad from one building to another in closeby.
Ask for shifting connection to spidigo, they ask to come to office and give written request with 500 INR fee. We gave it.
Its 10 days now and i m breaking my head daily, no response from them. I call them daily and they fwd reminder to tech team on evry call.
Is SPIDIGO dead? or it will be soon if it happens with more of customer.
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