Spidigo — Spidigo Chairman/ CEO - Customer Complaint - Urgent !!!

This complaint too comes from Ahmadabad. i have been facing the similar problem as mentioned in above complaint. The service is terrible, they make fake promises for sending someone however nobody attends the problem. I have two spidigo unlimited connections. Both facing similar problems. Half of the time the net doesn't work rest half its terribly slow. Its like getting cheated for the money paid . Its not unlimited it like the spidigo manipulates the number of hours a customer can use unlimited service and the rest of the hours are taken away in slow and almost no internet at all. If at all anybody ever reads this post please get back to my email id [protected]@gmail.com . Thank you

From ahmedabad, isanpur area . I have no internet connection from last 2 - 3 months and i have called spidigo customer care for more than 40 times but i didnt get anything except false promises. The engineer never comes .
THey even dont come up with devices to check the internet connection and apart from that they dont even kow how to start laptop from guest user, dumb peoples . How do they recruit such fellows.Its the worst, worst service and theres no hope for customer satisfaction.When i took the connection there were 22 connections in the society where i live before two years now it has come to only three users of spidigo which shows their rough service .I dont even want to give one star rating to it . If you want to save your money and get good connection of internet, do not go even in your dreams with spidigo . There are many good ISPs available there.BUT DO NOT THINK OF GOING WITH SPIDIGO.

My complaint is my net is not working on an average 25 days in a month, and its recurring problem. Even after 100's of complaint, situation is worsening every day. I really regret taking spidigo.

every time they promise something or other, but never solve this recurring issue.

I have requested for mail id of Managing director, so that I can give feedback to him, But call center is not giving me the same. not even ready to give mail id of Managing Director, so that I can approach him.

at last I have written repeated mail to customer support mail it, with subject line attention MD, yet no one reply, and MD neither called me or answered my mails.

Today on customer support I insisted for name of MD so that I can file a consumer complaint, which after 30 minutes of bargain said M D of Spidigo Net Pvt Ltd. is Nitin Mittal. when I said are you sure, they confirmed yes Nitin Mittali s MD of company. when I search on net, Nitin Mittal is executive and not owner or MD. So they are even hiding MD's name from valued costumers.

my Customer id is : simant75
I am costumer of Spidigo for 5 years now, still they are not even paying attention to my problem.

no rating..it is such a bakwas net service

I lost my business of 2 crores due to non-availability of spidigo internet. The whole company was sitting quite due to this problem and still losing the business. We took the net connection on 15 March and since that time they are not providing continue internet and most of time its of[censored]pto 6 hours. If a company not having internet for 3-6 hour in day, than what will be loss so its a request to the consumer officer to ask the clarification about my this complaint and recovering of 2 crores loss from the Managing Director of Spidigo.
user id : prakash1012
Location - Ahmedabad

Spidigo Company rating apva layak nathi, spidigo ak lutti company che je paisa pela lai leche ane service apta nathi ane temna sahebo phone per avama gabharay che. mare spidigo ma problem che ke mare Modem change karvu hatu atle company keche modem badalva eng na ave amari jodethi lidhu hoy toj mokalie, phone per samjavanu kahyu to pan na padi, pachi me jate set karyu ama Mac Validation Failed ni error login ma avi, company ma vat kari to Engineer mokalvanu kahyu pan Engineer avya nahi fari phone karyo to keche Engineer savarej hoy che. Company Private Ltd hova chata Toll free Number Rakhti nathi avi Company na sahebo ne Police na have karva joie.

From ahmedabad, isanpur area . I have no internet connection from last 1 - 2 months and i have called spidigo customer care for more than 40 times but i didnt get anything except false promises. The engineer never comes .

Dear Sir,

Good Afternoon!!!

My complaint is my net is not working on an average 7 day severy time they promise something or other, but never solve this recurring issue.and your customer Executive poor response i have called spidigo customer care for more than 20 to 25 times but i didnt get anything except false promises. The engineer Mr.Santosh never comes .in solve issue but is tel date not solve in my issue i have sand the mail in your spidigo customer care til date not resolved by your complaint

Mail in spidigo customer -:
Our Executive Mr. Sandip Pandya, from Arul Pharmeta has given complaint for the broadband not working to Spidigo complaint division. It’s details are as below :

Spidigo Complaint No. :[protected]
Complaint Date : 20.09.2017
Account Name : Arul Pharmeta
Register Mobile No. : [protected] (Mr. Sandip Pandya)

After a completion of 5plus days of above complaint yet problem are not resolved by your complaint team /executive. We are continuously following to your executive but from the last 5days he is giving us new explanation on every call and not visiting my office. Every time saying that within 1 hours I will meet you and resolve your query, but yet not done positive anything. I informing you that from the long time due to not available of internet we can’t operate my billing software and many operations which are depended on Internet, and for that my company has already abide big losses.

We Arul Pharmeta requesting you kindly resolve all the query and complaint by today anyhow, Otherwise we will to keep knocking Consumer Court door for this losses and not resolution of query.

Hope you understand the matter!

A waiting for your prompt and positive reply…

If there is option to zero start then I will happy to choose zero instead of one, worst customer service, no Internet since 3 days and not resolving complain on time.
No escalation matrix and they can not able to transfer call to senior, masters in cheating and wasting of customer time, it's like we are doing job for them and need to give reminder 3-4 times by wasting our time to them that my service resolution is still pending.
Very bad service and no empathy towards customer.

If there is option to zero start then I will happy to choose zero instead of one, worst customer service, no Internet since 3 days and not resolving complain on time.
No escalation matrix and they can not able to transfer call to senior, masters in cheating and wasting of customer time, it's like we are doing job for them and need to give reminder 3-4 times by wasting our time to them that my service resolution is still pending.
Very bad service and no empathy towards customer.

Name ...Zain mobile shop cheque no 04907 debited 9500 today

caf no a 008959 executive name is nishant mob no is [protected] is very big chetar

after cradit cheque no recive call noreply no instaulation no internet conection

all harami chetar return my cheque if no provide internet

I was looking for broadband connection and opted for Spidigo. I requested on the portal for new service on Jan. 14, 2017 and got call back from Sales team member - Mr. Ronak Patel. He explained all the plan and informed me to share the documents and pay immediately to the bank account details of Spidigo. Now even after 4 days, they are not receiving any calls and not doing installation. When i visited their office, they too didnt acknowledge and are hesitant to provide the refund of Rs. 6000. They are not ready to take request for refund. Request Consumer complaints team to do the needful so as i get my refund at earliest. Thanks

Hello Sir My User iD id priya.shah, as a person has interestingly taken money at time of renew for 12 mbps fiber optics, as it has to be changed from normal to fiber optics but 1 week has been passed but no reply from your side. I think I have done wrong think thing to renew your account.

I have been using spidigo for last 4 years ..had renew my plan for a year and after 5 months my net stopped working have called customer service they sent a technician but he couldn't resolve my problem he said the main tower which provides net in my area has been removed and bcz of this I am having this problem this is fraud how could you people from spidigo cheat your customers like this ? u take money in a advance and then remove your towers from the area ? I want my money back I am gonna take legal action against you frauds

Net connectivity is very poor. From last 3 days I am facing issue. Engineer comes at vejalpur location and checks and then goes away. I had given 12 months payment and the net response is very poor.
Money can't be wasted like this. I would like to get my rest of the 6 months money back.

Spidigo is fraud company. I am customer of Spidigo for last 3 years. There is no Internet for almost 20 days in a month. There is no way to lodge the complaint. The helpline number is always busy. You cannot file a complaint. Please don't go for this isp. There are many more good isps in the city. We need to file a collective complaint against this fraud company, my contact number is[protected], if any body is interested please contact me

We live in Shahibaug and We have been facing issue Past 2 Months. We must have called more than 100 times to customer care, but always end up with false promises. Now Spidigo web portal itself changed, when we try to login with old credentials it is not working. Tried reaching them but no response.
We deeply regret of making the payment for 18 Months and suffering everyday. Our day to day work is purely based on internet and we are getting worst services from them.
If this issue gets resolved well and good, else for sure we will take it to consumer court and will make sure this spidigo puts a stop to their services forever. My rating is 1 star because that is the least I can select, If given option I would have selected Minus Infinite rating..

My customer id umang.rana. The connection is not working for the last 2 weeks. I am from Chandkheda area, Ahmedabad. They are not responding to customer care number and on mails. This is happening on a regular basis and whenever their connection is down they switch off their customer care number.