Sri Krishna Travels — Bus is break down before the pick up point-Money not refund

Address:

Hyderabad, Andhra Pradesh, 500038

Hi,
I have booked the ticket on 05.10.2016 from rajahmundry to hyderabad. The pick up time of bus is 10.10 in lalacheruvu. The bus is not come to the pickup location as per the due to break down. I make call to the driver at 11.00 pm and he said that the bus is break down we don:t know how much time it will take for repair. Again i make a call to the driver at 12.00a. M, still he is telling the same answer. They i asked the driver shall i go for alternative. He said ok you will go for alternative and i have informed the same to redbus department regarding my refund. So i have waited up to 12.30 a. M and will catch some other bus. Still 5 days are gone still i have not received my payment.
But they are providing worrest services and they looting the money from customer like us.
I am asking the sri krishna travels if i came late to the pick up location are is the bus is waiting for me?.

Regards,
Narendra