Srm Transports — bus delayed 4 hrs 30 min to trivandrum

Hi,
I have travelled from chennai to trivandrum in srm travels. The bus started 9.15 at chennai and reached trivandrum at 12.30. The driver drive with bus by tlking in the phone and taken some of the family memeber and dropping at trinelveli. And another driver bargaing with unreserved customer in thenmala for three memeber giver me 200 rs without the ticket. It was worst experience so far. Kindly do something as the srm as branded value.