Srm Transports — Bus didn't wait for me

Address:	Chennai, Tamil Nadu, 600066
Website:	Srmtransports.in

Hello
My name is joel jefferson
I booked a ticket from chennai to tuticorin
Boarding time was 7:15pm
Unfortunately i came 10 mins late i reached the boarding point at exactly 7 :25pm
When the called the respected authority he didnt respond properly. He said it was my fault and the ticket amount could not be refunded and he dont give a damn about it. Though it was my mistake for a few mins delay he shold have eaited for a passenger.
Cant the bus wait for 10 more minutes for a passenger.
If the bus is late for 1 or 2 hours we the passengers tolerate it. Why cant the bus wait for a passenger.