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- reference to pnr rbad4fdf7 (Ticket no. Tm7k[protected] for the journey from bangalore to thiruchendur dt 22nd jun 2018.
- i, the undersigned with family boarded bus srm regn no. Ka 51 a 3441 from bangalore and witnessed horrified journey.
General observation
• due to non-maintenance of the vehicle, ac was not functioning throughout.
• head light of the vehicle was very dim which has affected the road visibility and hence the driver was forced to follow vehicles ahead to navigate with least efficiency to say the least.
• no proper battery back-up which led to no halting for even the shortest of the breaks during the course of the trip even in extreme necessities for usage of toilets.
• could sense the smell of burning of wires from the driver’s cabin which was a major concern for the entire length of the trip.
Complaint
1. This bus (Ka 51 a 3441) being a/c sleeper coach and subsequent failure of a/c before crossing bangalore limit suffered exertion, breathlessness, sweating and suffocation.
2. When passengers demanded for alternative arrangement, driver of the vehicle replied the necessary arrangement of vehicle being made at salem.in salem, he said that the management could make arrangement only in madurai. Upon reaching madurai, the driver said he is not able to contact control room and finally dropped us off in thiruchendur in the same bus at 10:30 hrs after undergone severe mental agony.
3. I personally spoke to the respective control room person of srm over mobile number [protected] at hosur and later at krishnagiri. Initially he asserted positively to do the necessary alternative arrangement but later did not respond to my repeated calls as well as to the calls continuously made by my co-passengers until reaching the destination. My call list attached is self explantary.
In this context a formal complaint registered by one of the co-passenger shri. Karthick is also attached for your reference.
I have also made a telephone complaint with your thiruchendur office, mr. Merrin, head office chennai < mob [protected]> and mr. Bhaskar, manager, bangalore
As i have suffered mentally and physically during the journey, i demand management to refund of the ticket with-due compensation.
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