[Resolved]  Star Cj Alive — Misleading exchange and refund

Address:

Mumbai City, Maharashtra

My complaint no...[protected].
I had ordered for Tummy and Thigh shaper of as per required size on 22Feb 2014 which was deivered on 23 Feb 2014. No information was given regarding no exchange of this items at the time of placing an order. when I checked for the garment benefits on 23 Feb 2014, it did not serve the purpose and was highly disappointing.so called up immmediately the same day to customer care, but the worst came from star cj is they did not lodge my complaint and just assured to call me in 48 hrs...wnich was a total lie and they didnt call up. after a week i again gave a call and this time they lodged my complaint and again promised to get back in 48 hrs which again they diddnt. Today i.e. on 11th march 2014, I get a call and without solving this issue they asked me to contact Brand Customer Care who were all the more worst, took off their hands saying we do not deal with all these as they are service providers to star cj and do not deal with exchange policies. what is perceived from these two department is that they are misleading people for making money and are fraud agencies...or rather higher authorities are not looking after how their departments are functioning.As of Now I am totally disappointed and lost my hard earned money to them.
Looking at the above, in my view Star Cj Is a TOTALLY FRAUD AND BAD COMPANY and has no ethics.I hope they take into consideration this review and come up with a correct solution for me at the earliest.