Star Cj — Beauty miracle

Address:	Mumbai City, Maharashtra
Website:	www.shopcj.com/mall/index.htm

I have ordered a beauty miracle product kit worth Rs. 1048 which I paid online. The order number was [protected] on 22nd december 2015. The product I received was faulty and damaged, thus I requested return and refund. For return I have lodged request same day in night and again I lodged request 2-3 days after, when third time I lodged request then the courier person came to pick on 6th Jan 2016.
I got confirmation call from Shop CJ stating that they are processing refund by either cheque or transfer to my bank account.
Till today I have not received any refund nor I received any response from them also during this duration I have called 8 times to customer care number which were mentioned on website every time they ensured a call back in 24 hrs but that never happened. Also an executive committed that I will get refund till 21st Jan then they extended this date to 23rd.

I am totally bugged up by them, I have never expected such kind of attitude from a reputed brand.

Through this platform I humbly ask shop cj people the reason for delay and I request them to process my refund immediately.

Regards,
Karuna Shrivastava