Star Cj — Order no.[protected]

Address:	New Delhi, Delhi, 110059
Website:	www.shopcj.com

I have placed an order on 03/01/2016 for a nutri glow facial kit and the poduct delieverd to me on 05/01/2016 and on the same day i have registered a complaint that product was mis match, and the executive has submitted my complaint and told me that i will recieve a confirmation call about the same and it will take approx 7-10 working days to pick up the product from my mailing adress. but no one has attended to my complaint till[protected], so i called them again to take a follow up and at that point of time i have been told that it was registered wrongly by our executive, so i am registering your complaint again, so they registered my complaint once again and today when it is[protected] i have not recieved any call back and when i am trying to contact the customer care no, i have been told that you need to wait again for 7-10 working days, and there is no senior person to take the call forward.
please provide a solution to me else i have to take this forward to consumer court, as it is already 20 days passed i have registered my complaint and there is no one to listen that complaint