[Resolved] Star Cj — Received Ramson stainless steel dinner set of 101 pc with defect in serving bowl | |
Sir, I am Mausmi, placed order (Order no. [protected]) of Ramson 101pc. stainless steel dinner set on date -07.04.2015 on cash on delivery mode. I received dinner set on 10.04.2015 and then i found that three serving bowl was not same as i saw in starcj channel show, through which i saw and placed order. In show as well in starcj website THE THREE SERVING BOWLS HAS A HANDLE ATTACH ON TWO SIDE SO THAT THE BOWL CAN BE HOLD EASILY WHEN FOOD IS HOT, THIS WAS EXPLAINED ON SHOW. BUT LOOK WHAT I GOT THERE IS NO SUCH HANDLE ATTACHED IN BOWLS.. So I complained it in costumer care. After telling them and making confirm through your website they agree the fault and said that they will replace whole dinner set and i will receive it in 4-5 working days...according to them i received today (date 16.04.2015) another dinner set in replacement. But after an hour as i opened i again received same serving bowl as i got earlier. And the most dissapointing thing this time is serving bowl cover has lot of sketches.. looks like old one. I felt as my earlier received serving bowl was much better than this one... and on glass cover also there are sketches...I am sending some bowl.
My fault was that i didn't checked the new dinner set at time of returning earlier one...otherwise i wouldn't had return it. If they didn't had any such serving bowl then they should have accept their fault saying they had no such bowl in dinner set. The image of bowl showed on their show and website was wrong( THEY LIED) I paid Rs. 5999/- for this Ramson 101pc stainless steel dinner set but i didn't recieved the same as i saw in starcj show and website in second time also (in replacement)
Sir, i didn't call to coustumer care. Again i have to explain and they will not belive. Some photo of serving bowl is attach for proof. i am very disappointed so i am writing here. This was my first online shopping with starcj, and i didn't experience it as good.
please take my complaint seriouly and solve my problem.
Hoping for your quick response.
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Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Mar 16, 2016 SHOP CJ Network Customer Care's response Hi Mausami,
We apologize for the inconvenience caused, we hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.
Thank you for choosing Shop CJ.
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thank you