[Resolved]  Star Cj — Star CJ send damage product Maharaja Juicer-Mixture-Grinder then deny to refund

Address:

Mumbai City, Maharashtra

i am Mr.Vijay shah live in kandivali(W), mumbai:67, I had placed an order for a Maharaja Juicer-Mixture-Grinder with Star Cj Live online shopping by my Land Line phone No:[protected], Star CJ'S excecutive told on telephone that i will get thesaid product within 1 or 2 working day.But it came after 7 t0 8 days i.e.on date:19/07/14, was damage pi ece.so i immediatly called Star Cj’s cutomer care to refund me as now i do not want this type of product so the exe cutive advised me to book request for replacement and when i get replace piece i must not open the box contain re place piece and that time i should again book request to customer care for refund then i will get refund.I think comp any may have this type of policy so their executive adivce me.So i booked request for replacement .When i get re placed piece i did not open the box and i called customer care that i have recieved replace piece but i have not op ened it and have kept it pack now book my request for refund.The excecutive that time told now i could not get re[censored]nd as i had put request for replacement .so i must keep replaced piece, if that replaced piece again damage they will replace again but never refund toward it.so i ask to talk with senior and senior talked same as executive told me, when i insist whole episode, senior advised me to return replace piece and to keep old(damage)piece with me and they will put request for refund.so i follow as per senior’s advice.Then i talked many time with different excecu tives/ seniors, Mr.Akhilesh, Gurpreet Madam, Monica Madam, Richa Madam, Mr.Vikas(Senior), Monica Madam, San dhya Madam, Mr.Ganesh(Refund Dept), Sheetal Madam about 5 minuts to 15 minutes, but all in vain .No body are ready to listen my above whole trajedy, each time they told me that i am wrong so i should keep product and can not get refund.Till date the damag product is lying in my home.What shuld i do?Sir, please help me to get refund from Star Cj Live.I had paid Rs2595/- toward thesaid product by cash.