Star Cj — wrong product delivered and still not ready to accept their fault or replace

Address:

Mumbai City, Maharashtra

hi all customers of star CJ i would like to inform you all that the products shown on tv and the products that are supplied to you are completely different to what u order or see. i had ordered a puma shoes which had an offer of 2 t shirt 1 shades 1 pair of flips 1 normal pair o[censored]v shoes and a scarf which was costing around Rs 2, 999/- i was very happy to c the offer and hence i called up via the phone to book the order told while ordering my shoe size UK/11 and stated i wanted black shoes and xl t shirt it was confirmed by the person taking my order the very next day i received the order and i handed over the cash n took the delivery on opening i saw the main product the puma shoes of instead being black it was white i called up and informed the customer care about it they said on monday the required person will call up regarding it and when monday came a female calls me up from star CJ who was very rude and said the product of puma was a free gift and what was given we cannot replace so if tom puma had to send pink colour shoes to me and me being a guy u expect me to wear pink colour shoes n roam about she just refused to change and she slammed the phone on me and the worst she also gave me a closing line for using star CJ i would like to hear what star cj has to say about it i really like the product s but the way you guys have customer service it sucks big time have some qualified staff to deal with customers my name is Elroy Afonso my mobile no is [protected] i would like to see how things will be proceed ahead but all in all it has been a let down by star CJ.