[Resolved]  Star Cj — Wrong product with lesser cost delivered

Address:

Mumbai City, Maharashtra

I had purchased an instant whitening cream of vlcc from shop cj for rs. 999 which was as per their show on television. I placed the order online and paid 999 including the star cj points that i had. But when i received the product it was slightly different and the bill amount was rs. 649. I immediately call up shop cj and they asked me to send a scanned copay of the invoice to their response team which i did on 11th july. Unfortunately there was no response from their end. I sent them a reminder mail once again on 16th july. Again no response. I then call up and spoke to one ms. Kushboo who was supposed to be their supervisor / she told me that she has taken down the complaint and promised me that she would call back in 2 days. The 3rd day i called back again and spoke to another supervisor and what do i get - the same response will call back in two days which was the 21st of july. Today is the 27th. I called again. Wow, the same response. Taken down your complaint and will get back in two days.

This is the only response that you can get out of shop cj (Star cj earlier) . I would definitely want the company to be taught a lesson, as i can see that this is not the only case. They should not take the customer for granted. And this should be a lesson to all online shopping sites. What is the best that can be done to stop this fraud from happening again and again.