[Resolved] StarCJ — 4.1 Multimedia speakers

neetutiwari

Address:

New Delhi, Delhi

I have placed an order for Intex 4.1 Multimedia speakers through StarjCj.com on 7th March 2015.
I have received the product on 9th March 2015 at 10:AM.
Order number [protected]
I paid through Cash on Delivery.
When I have connected the products with PC, it didn't worked.I tried it with Mobile and Pen drive as well but it also didn't worked.
Finally I tried for FM and it also didn't worked.
After that I called at Star CJ customer care and they have connected me to Intex (Brand) customer care.
They ave troubleshoot the product over the phone after that they found it a dead product as nothing was working.
When I asked for exchange then both of them, the seller i.e StarCj and Intex (Brand) denied for replacement.
StarCj's website clearly says that if is dead on arrival they have to refund / exchange the product.
I need the replacement of this product as it is the case of Dead on arrival.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Mar 09, 2015

Updated by neetutiwari I have placed an order for Intex 4.1 Multimedia speakers through Starj Cj on 7th March 2015
I have received the product on 9th March 2015 at 10:00 AM.
Order number [protected]
I paid through Cash on Delivery.When I connected the products with PC, it didn't worked.I tried it with Mobile and Pen drive as well but it also didn't worked.Finally I tried for FM and it also didn't worked.
I lodged the complaint at Starj CJ customer care after 30 min of arrival of the product.
I asked the Star CJ customer care to replace it, then they have connected me to Intex (Brand) customer care.When they have troubleshoot over the phone, they found it a dead product as nothing was working.
When I asked for exchange then both of them, the seller i.e StarCj and Intex (Brand) denied for replacement.
StarCj website clearly says that if is dead on arrival they have to refund / exchange the product
I need the replacement of this product as it is the case of Dead on arrival.
Here are the emails of them
complaint.[protected]@gmail.com,
[protected]@starcj.com

Verified Support

Mar 21, 2016

SHOP CJ Network Customer Care's response Hi Neetu, We apologize for the inconvenience caused, we hope your issue is resolved. And still if you are facing any trouble you can get back to us any time. Thank you for choosing Shop CJ. Regards, Shop CJ