[Resolved]  StarCJ — Complaint -the body care diamond facial kit” on 17-Jul-15 Order no. -[protected]

Address:

Mumbai City, Maharashtra

Dear Team, This is Archana Singh, I have booked “the body care diamond facial kit” on 17-Jul-15 Order no. -[protected] in starcj website. As per the add which was reflecting in starcj web site (attached snap shot for your ref) along with the kit they have offered few staff free (1 body care eyeliner, 1 body care scrub, 4 body care lipstick, 4 Body care nail polish, 1 face massager machine) with reference of the same I have booked one 1 kit. But when i have received the product there were all the product as per the add except massager machine for the same I have logged the complaint with starcj customer care on 22-Jul-15 for which he has assured me that i will get my missed product and get a call from your support team within 2 working days. But when I didn't receive any response I called again on their customer care no. and he again logged a complaint for replacement and assured this time i will definitely receive a call from support team which I received on 7-Aug-5 stating that there was no such product with kit. When I mentioned then why it was reflecting on added then she had demanded for snap shot which is attached (on demand) where massager is clearly reflecting along with the all free products. Team in the end, I just need either complete product or my money back. Hope to hear quick and positive response.