State Bank Of Bikaner And Jaipur [SBBJ] — lost an fdr

Address:

Chittorgarh, Rajasthan, 312023

Dear sir,

My aunt was having an fdr with the sbbj begun branch since 1996. As they are illiterate or villager they do not understand the documantation proccedings and lost all documents in an accident
In that accident she had lost her fdr and due to many renewal she did not know the original or current amount of fd.
When she went to the branch the manager denied to process and stated that we can not do anything now.

I myself has submitted the complain report to him many times but they are not taking us seriously. We have tired of rounding the branch.

Kindly heed on the matter and resolve the issue as soon as possible so that we would not compel to go to banking ombudsman.

The details are:
Name: heeri bai w/o choga lal
Vpo :khardi, teh begun, dist chittorgarh
Raj. 312023