State Bank of India — amazon product refund delayed

I have ordered Samsung M30s mobile on 29th september.Order No:[protected]. I have paid through my SBI Mastercard.CARD No..[protected]
Account number..[protected].and I have paid 11, 383/-...
On Oct 2 nd order was cancelled...refund was not yet initiated..it been 20days till now...
When I called amazon they said that refund was already initiated from our side ...on 2nd Oct itself...They have provided refund reference number...898969...
I have contacted the bank with this refund reference number...but they had not responded well...even the bank statement does not showed the refund amount...
So I plead you to solve the problem as early as possible..
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Oct 21, 2019
Updated by sagartalluri
Refund from SBI have not initiated even after 20 days...since the order has canceled...Testing the patience of the customers
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I would like to notice that, i haven't received the scholarships though it has been
credit by pfms.
prove has been show in image given in below.

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