[Resolved]  State Bank of India — ATM Machine dispensed less amount

Address:

New Delhi, Delhi

Dear Sir/Madam, This is Rakesh Kumar Saini, having saving account no. [protected] in State Bank of India Green Park Extension New Delhi, withdrew Rs. 10000 from HDFC bank ATM at Chattarpur Road on 19/07/2014 at 7:19 am but it dispensed only Rs. 6800, total 20 notes( 12 notes of Rs. 500 and 8 notes of Rs.100) Transaction record no 4007 as per HDFC ATM receipt. I had counted the money then and there and was very surprised that it was only Rs.6800 and it was captured by CCTV installed in the ATM. Immediately I made a call in the customer care of SBI because ATM card was of SBI, at [protected] and informed about the same and asked the complained number but they did not give and told me that your difference will be credited to your account within 3 working days, I checked my account balance on 16th August and found that there was no balance had been credited to my account then again I registered my complaint on Aug 16, 2014 and got a TICKET NO. AT[protected]. I got a message from SBIPSG that complaint has been attended and closed after resolution as: ATM BANK HAS CONFIRMED THIS TRANSACTION AS SUCCESSFUL. I again complaint and got another Ticket No. AT[protected] again I got the same message that my transaction was successful on September 5, 2014. It is very sad that these technical and manual mistakes has left me with this loss. I request you to resolve my complaint and help me to get back my money. With Regards Rakesh Kumar Saini [protected]