State Bank Of India — SBI Credit Cards - Refusal to Update my address on the records

Address:

Bangalore, Karnataka

I have a credit card from SBI. I was residing in Mumbai when I had got the card. I have now moved to Bangalore. I had sent a scanned copy of my registered rental agreement, letter from HR of my company to kyc.[protected]@sbicard.com along with the completed form with a copy of my PAN card for them to update my address on file. They have refused to update my address and have also blocked my email address. As a result, I am not able to correspond with them. Telephonic customer service is pathetic as they just place calls on hold for long durations and do not provide any kind of resolutions. I have given the same set of documents to other banks (IDBI Bank) and loan companies (Bajaj Finance) and they have readily accepted and updated my address. It is only SBI Credit Cards who are acting stupid in this regard. All I want is my address to be updated. For such a simple query, I should not have to go through so much hassle and harrassment... I have not yet received any kind of communication from SBI Customer Service till date and I am still waiting. On one hand, these bank people talk about beware of spam and phishing in an attempt to prevent fraud... on the other hand, they refuse to update records when customers inform them about change of addresses so that my credit card related information can fall into the wrong hands - thus encouraging fraud... who can be trusted??? Is there going to be any kind of resolution to this??? Somebody better provide a sensible solution to this problem... To top it all, their web portal (under Contact Us) section says, to contact them, simply send an sms "Problem" to [protected] and they will call back within 24-48 hours... I have till date sent this sms thrice to them: first on 05.11, second on 13.11 and the third today... I have yet to receive any kind of response from SBI... on their web portal, they have mentioned four email addresses: however, all emails sent to these are bounced back by the administrator... on their portal they have mentioned contact numbers... none of them work... they do not have physical offices... only a mailing address... this is very suspicious... are these truly a credit card company or just another scam??? considering that they are not contactable nor are they contacting their customers...