[Resolved] State Bank Of India [SBI] — delay in service by sbi credit card department | |||
According to sbi elite welcome gift voucher program, after availing sbi elite card I was entitled for gift voucher worth 5000 which i was suppose to get after payment Of annual fees. Sbi supposed to sent sms to choose gift voucher from the list they Have available (List are : 1: pantaloons, 2: shopperstop, 3: hush puppies/bata, 4: Mark & spencer, 5: yatra). Before replying that sms by default they sent me Pantaloons voucher but i wanted to avail shopperstop voucher. So i raise concern About this issue on 19/03/2018. But they are stretching this issue from past 82 Days rather than resolving it. To address this kind of issue they made some Escalation matrix or so called grievance redressal mechanism. Where they have Levels of escalation as l1, l2 and l3 (Low to high accordingly). Right now my issue Is on l3 from past 18 days. Now you can imagine how sbi's grievance redressal Mechanism is working. I would say it's the worst mechanism of sbi. If sbi can't Even resolve very high grievance within 18 days then what is the use of this Escalation matrix. I am suffering from a mistake which was done by some Irresponsible employee of sbi creditcard department from past 82 days.in every 10 Days they sent me mail stating that "we have worked on your issue and we require 10 Or 5 more working days, please bear with us interm and we will let you know the Status". And this happening from past 82 days. Please help me out so that sbi's irresponsible employees can address my issue and Resolve it asap. Below are the interaction id and communication with sbi 1) interaction id : 1-[protected] 2) interaction id : 1-[protected] 3) interaction id : 1-[protected] 4) interaction id : 1-[protected] Below are the mail id's of customer support desk of sbi [protected]@sbicard.com [protected]@sbicard.com [protected]@sbicard.com Was this information helpful? | |||
Jul 20, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Jun 14, 2018 State Bank of India [SBI] Customer Care's response Dear SK Nikhandia, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.
Verified Support Jun 19, 2018 State Bank of India [SBI] Customer Care's response Trust your queries have been addressed and resolved after our telecon with you. Please reach out to us for further assistance or feedback.
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