[Resolved]  State Bank Of India [SBI] — fraudulent transaction on my credit card

Jun 18, 2019

Updated by kundu16 Dear Sir/Madam,
This is Mr Susanta Kundu, Age 65 Years as senior citizen, address : 89 Sovabazar Street Kolkata -700005.
Would like to inform that 6 fraudulent transactions happened on 31st March 2019 using my Credit card # [protected]. Please find the details transactions in below:

TRANSACTIONS FOR SUSANTA KUNDU
31/03/2019 ENGINEERS AUTOMOBILE S KOLKATA IN Debit 20, 236
31/03/2019 ENGINEERS AUTOMOBILE S KOLKATA IN Debit 20, 236
31/03/2019 ENGINEERS AUTOMOBILE S KOLKATA IN Debit 20, 236
31/03/2019 ENGINEERS AUTOMOBILE S KOLKATA IN Debit 20, 236
31/03/2019 ENGINEERS AUTOMOBILE S KOLKATA IN Debit 20, 236
31/03/2019 SBI BAGUIATI Debit 10, 000


I have been using SBI credit card since long time. On 31st March around 2.00 P.M. on receiving of 5 SMSs with SBI credit card’s transaction details I understood some fraud transaction were happened. I tried to find my credit card and could not find. Instantly around 2:10 P.M. I called SBI customer care and blocked my card. After couple of hours my son Mr Atanu Kundu rushed to local police station (Shyampukur) and lodge a Credit card missing complaints along with fraudulent transaction which happened in my Credit card. GDE Number – 8090 on Dt 31/03/19 .

Pg - 2


As per SBI bank’s process I filled up dispute form and send a signed filled up copy of form to [protected]@sbicard.com and raised a complain. Interaction ID –[protected]. I followed up with customer help desk many times, however I got assurance that they are looking into this matter but still I did got get any solution.

On 9th May 2019 I reached Nodal Officer Team of State bank as well, Interaction ID – 1-[protected]. But no positive response from them.

After 1 months of that incident I reached out to Reserve bank Ombudsmen dept. I went to RBI office, Netaji Subhash Bose road, Kolkata. They did not entertain as gave excuses that it will take time.

As per last discussion with STATE BANK customer helpline on 5th June 2019, they suggested to reach out to police station as all transactions happened using physical Credit card using PIN. As discussed with Bank manager of State bank, Baguiati they can show the video footage if police ask.
I tried to reach the merchant from where all 5 transactions happened but could not reach to the merchant mentioned in statement as “ENGINEERS AUTOMOBILE S KOLKATA”. Need your help on the same.


I have already knocked all possible ways but did not get any positive solution. I have my last hope to police, that I will get resolution from you. Therefore requesting you to look into this matter and try to give me back my money as the amount is huge INR 1, 11, 625/-