State Bank Of India [SBI] — loss of money due to shutdown of atm

I tried to withdraw rs 5000 from my icici bank account through a sbi atm. After i had given the pin and amount and when it started processing, the atm power went off and i did not receive any money. But when i checked my balance, 5000 rupees was deducted. I made a complaint to icici and they said it would be refunded in 7 days. The 7 day time period got over on april 12, 2019. I still have not received my money back. Icici says the sbi has not responded to their request of refund.