State Bank Of India [SBI] — my amazon refund not received

Address:C 204 Aarohi elegance ,bopal,Ahmedabad, Ahmedabad, Gujarat, 380058

My name is kunj patel and i had ordered samsung galaxy m30s (Pearl white, 4gb ram, super amoled display, 64gb storage, 6000mah battery) of rs.13999 in amazon on 4 oct 2019 and after 7 oct 2019 i returned this order due to personal reason. And on 8 oct 2019 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number # 828152 and told me to fill charge dispute form but state bank of india doesn't have such policy. So please kindly respond to this complaint it's very urgent.
Thanks you sir
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