State Bank Of India [SBI] — non payment of final maturity amount by sbi ludhiana ppf a/c [protected]

Address:

SBI,Civil Lines (Main Branch)Ludhiana 141001, Ludhiana, Punjab, 141001

Sir,
My above account has become Due for final payment wef 1 April 2019. Since I am overseas with my children/ grand children, I sent 2 responsible persons viz Mr Ramkumar Sharma Ex Fire Officer Ludhiana and Mr Sudesh Kumar an official of KVM School Ludhiana with all required documents ie Formal application on prescribed form duly signed with revenue stamp, PPF Pass Book original, Blank Cheque cancelled with my printed name of Kotak Mahindra Bank with formal application on my letter Head with printed name with a request to close my account and transfer the amount to my Kotak Mahindra Bank account. But Bank official insisted that I should come personally with all documents. Later on I have sent 2 Emails for kind attention of Chief branch manager explain the reason why I can come personally to bank. But no response has come from the bank so for.
2 I am a senior citizen in late seventies and not keeping good health as such the bank kindly be advised to accept my request and transfer the amount to my account as per the details given on the cancelled cheque of Kotak Mahindra Bank, FG Market Ludhiana 141012 for which I will be highly obliged. On hearing from you I will ask Mr Ram Kumar Sharma ( Mob[protected] & Mr Sudesh Kumar ( Mob[protected] to hand over the documents to bank dealing official or they can be contacted directly by the bank to bring the documents. Thanking you.
B S Sandhu
Lt Colonel (Retd)
whats app +[protected]